As enterprises put AI into production across more departments and workflows, they need the intelligence they deploy to be governed from a single platform. ServiceNow gives enterprises access to Claude, with unified controls, usage monitoring, and compliance through ServiceNow AI Control Tower.
Advancing enterprise AI from intent to execution for customers
By embedding Claude within the ServiceNow AI Platform, ServiceNow can deliver new customer capabilities, including:
Powering enterprise app development: Claude is the default model powering ServiceNow Build Agent, an enterprise-grade AI coding solution for building apps and workflows. Early traction has been strong and is expected to quadruple over the next 12 months. By integrating Build Agent with Claude Code, developers of all skill levels, including professional coders and citizen developers, can use natural language prompts to create applications that previously required significant developer support. Customers can design, test, and operationalize agentic workflows or extend ServiceNow’s out-of-the-box automation with enterprise-grade oversight. The collaboration deepens the integration between Claude and Build Agent so that professional developers can create more complex agentic workflows that reason, act, and execute autonomously.
Accelerating product adoption and time to value: ServiceNow is working with Anthropic to transform how customers deploy and adopt ServiceNow solutions. With the integration of Claude and purpose-built solutions throughout the implementation lifecycle, ServiceNow is targeting a 50% reduction in time to implement for customers — from initial sales conversations through autonomous deployment. This collaboration will now extend beyond ServiceNow’s internal teams, creating opportunities for customers and partners to leverage the same AI-augmented delivery methodology to speed their own deployments, built on the ServiceNow AI Platform.
Applying innovative solutions to industries: ServiceNow is building agentic workflows, combined with Claude, for select industries such as healthcare and life sciences. In these environments, AI-assisted agents can support tasks like research analysis, claims authorization, and more — all while operating within ServiceNow’s governed workflows. Claude is an industry-leading AI model for these tasks, with Claude Opus 4.5 leading major medical benchmarks and life sciences evaluations. With the ServiceNow AI Platform underpinning these capabilities, claims authorization could be reduced from days to hours while also decreasing costs. ServiceNow and Anthropic will take these innovative industry solutions to market together.
Delivering immediate impact across thousands of employees
ServiceNow is putting Claude to work for the company’s global workforce, applying the same AI capabilities internally that it brings to customers:
Transforming sales productivity: ServiceNow sellers use an AI-powered coaching experience built on Claude to prepare for customer meetings. The solution combines real-time web research and enterprise data, allowing sellers to synthesize prospect intelligence, account context, and relevant materials in one place. Early results show up to 95% reduction in preparation time, helping sellers focus on strategic conversations rather than manual research.
Boosting productivity with Claude Code: ServiceNow has rolled out Claude Code across the company, giving engineers, developers, and technical teams an AI-powered coding assistant for everyday work. Teams use Claude Code to write and review code, debug issues, automate repetitive development tasks, and accelerate internal tooling — reducing the time between idea and implementation across the organization.
Availability
Claude is available as a preferred model across the ServiceNow AI Platform as part of ServiceNow’s model choice strategy, alongside ServiceNow’s domain-specific models and other third-party models. Today, ServiceNow enterprise customers and the company’s global workforce can access Claude’s reasoning and coding capabilities to build and deploy agentic automation and workflows across departments — operating at scale across more than 80 billion workflows annually on the ServiceNow AI Platform.
